Guest Support
Whether it is about your booking, your arrival, or something during your stay, please get in touch here.
How to reach us
| arashimainn@gmail.com It helps us find your booking faster if you include your reservation number (if you have one), your name, and the dates of your stay. |
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| Phone / SMS | +81 90-3258-2790 We run the house unstaffed, so we cannot always answer the phone. You are welcome to send an SMS instead. |
| About our replies | We reply in the order messages arrive. A reply may take some time. If it is urgent — on the day of your arrival, for example — please phone or send an SMS. |
| Booked through a travel site? |
To change or cancel, please do so from the site where you booked. That site's cancellation policy applies as well. |
If something goes wrong
I can't find my door code
If you booked directly on this site, the door code appears on screen once payment is complete. We suggest taking a screenshot there and then. If you have closed the screen or cannot find the number, let us know by phone or SMS. For bookings made through a travel site, the code is sent via that site's messages.
I will be late / arriving after 23:00
Check-in is from 15:00 to 23:00. If you think you will be late, let us know as soon as you know. Arrival after 23:00 needs to be arranged with us in advance.
I cannot get into the room
First, check the door code and your room number (Room 201 / Room 203). If the door still will not open, please call us.
I want to change or cancel my booking
For bookings made directly on this site, contact us by email or phone. Up to 8 days before check-in there is no cancellation fee and we refund the full amount; from 7 days before check-in until the day itself, 100% of the room charge applies. See the Terms of Accommodation for details. Bookings made through a travel site follow that site's rules.
About payment
Bookings made on this site are paid in full before your stay. Payment is by credit card (Stripe). The payment link expires, and your booking is not confirmed once it does. Let us know if you need a receipt.
I left something behind
Contact us as soon as you notice. We will check whether it has been found and arrange with you how to get it back.
Something is broken / about the room
If anything is not working during your stay, please do not put up with it — call or send an SMS. We will see to it as quickly as we can.
Other questions
Getting here, parking, places to eat nearby — the questions we are asked most are gathered on the FAQ page.
Fole Cosmo 2F, 3-20-39 Toba, Toba, Mie 517-0011, Japan
Private lodging business registration Room 201: M240000471 ／ Room 203: M240001056
TEL 090-3258-2790