Guest Support
Whether it is about your booking, your arrival, or something during your stay, please get in touch here.
How to reach us
| arashimainn@gmail.com It helps us find your booking faster if you include your reservation number (if you have one), your name, and the dates of your stay. |
|
| Phone / SMS | +81 90-3258-2790 We run the house unstaffed, so we cannot always answer the phone. You are welcome to send an SMS instead. |
| About our replies | We reply in the order messages arrive. A reply may take some time. If it is urgent — on the day of your arrival, for example — please phone or send an SMS. |
| Booked through a travel site? |
To change or cancel, please do so from the site where you booked. That site's cancellation policy applies as well. |
If something goes wrong
The door code has not arrived
The door code for your room is sent by SMS by the day of your stay. If it has not reached you, call or send us an SMS. It cannot arrive if the mobile number on your booking is incorrect.
I will be late / arriving after 23:00
Check-in is from 15:00 to 23:00. If you think you will be late, let us know as soon as you know. Arrival after 23:00 needs to be arranged with us in advance.
I cannot get into the room
First, check the door code we sent you and your room number (Room 201 / Room 203). If the door still will not open, please call us.
I want to change or cancel my booking
For bookings made directly on this site, contact us by email or phone. Up to 8 days before check-in there is no cancellation fee and we refund the full amount; from 7 days before check-in until the day itself, 100% of the room charge applies. See the Terms of Accommodation for details. Bookings made through a travel site follow that site's rules.
About payment
Bookings made on this site are paid in full before your stay. Payment is by credit card (Stripe). The payment link expires, and your booking is not confirmed once it does. Let us know if you need a receipt.
I left something behind
Contact us as soon as you notice. We will check whether it has been found and arrange with you how to get it back.
Something is broken / about the room
If anything is not working during your stay, please do not put up with it — call or send an SMS. We will see to it as quickly as we can.
Other questions
Getting here, parking, places to eat nearby — the questions we are asked most are gathered on the FAQ page.
Fole Cosmo 2F, 3-20-39 Toba, Toba, Mie 517-0011, Japan
Private lodging business registration Room 201: M240000471 ／ Room 203: M240001056
TEL 090-3258-2790